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Office Policy | NY Medical Aesthetics
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Office Policy

Arrival Time

We encourage patients to arrive at least 15-20 minutes before their scheduled appointment.

Cancelation and No-Show Policy

Scheduling an appointment with our aesthetic professionals, encourages us to reserve a time frame as well as space for your individual care. Due to this, we charge a 50% SAME DAY CANCELATION or NO-SHOW. A credit card is required to secure an appointment. The credit card holder would agree to be responsible for this charge. Late arrival will unfortunately result in a reduction of treatment time.

Return Policy

Products that are in original condition as well as never used, may be returned with in 7 days of purchasing for a full refund.

Heath Conditions

Please inform us if you have any medical conditions, allergies, injuries or special requirements prior to your treatment. It’s you responsibility to notify us, which will help us bring better care to you during your appointment.


We do not accept any personal checks or travelers checks. Any Vouchers, gift cards, and certificates should be disclosed prior to appointment and then given upon arrival.

Taxes and Gratuities

Although optional, gratuities are a nice way to say “thank you” for the type of uniquely personalized experience, offered to you by our aesthetic professionals. Customary gratuities range from 15-25%. Please acknowledge the level of personal care when deciding on how to thank our providers.

We regret that gratuities cannot be added to your credit card transaction at the time of each service.

Gratuities are appropriate and appreciated unless other wise indicated.

New York sales tax is not included in our rates and will be added to you product or service at the time of purchase.

For Your Considerations

Please secure your personal belongings prior to, and after your treatment. It will be beneficial to leave your jewelry and other valuables at home. We cannot be responsible for personal items left behind.

For the comfort of all our guests as well as your own quiet time, all cell phones must be turned off during your entire visit. We do not allow cell phone use during treatments.

Children under the age of 18 will have limited services due to the nature of procedures. We will evaluate the need of at combination of medical and aesthetic care for the treatment of acne, scars, eczema, and other skin conditions. Each case will be discussed with a parent or a guardian. Please call us to make an appointment for your child’s care.